Refund policy

RETURN POLICY

Anvigela 
Last updated: March 2026

1) Returns Period (30 Days)

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible:

  • A return request must be submitted within 30 days of delivery.
  • The returned item must be shipped within 7 days after receiving return approval and instructions.

Returns requested after 30 days may not be accepted.

2) EU Right of Withdrawal (EU Customers)

If you are located in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of delivery without providing a reason.

To exercise this right:

  • You must notify us within 14 days of receiving the item.
  • The item must be returned according to our instructions.

Customers are responsible for return shipping costs unless the item is faulty, incorrect, or required by law.

3) Non-Returnable Items (Hygiene Policy)

For hygiene and product safety reasons, the following items are non-returnable, unless faulty or incorrect on arrival:

  • Opened or unsealed bedding (duvet covers, sheets, pillowcases, sets)
  • Opened sleep masks
  • Socks, underwear, or similar hygiene-sensitive items once opened
  • Any item marked "Final Sale" or "Non-Returnable"
  • Items removed from original sealed packaging

  • Items showing signs of:

    wear
    washing
    odors
    stains
    pet hair
    makeup marks
    damage

4) Return Conditions

All returned items must be:

  • unused
  • unwashed
  • in original, resalable condition
  • returned with original packaging

Including:

  • labels
  • tags
  • boxes
  • inserts
  • protective packaging

We reserve the right to:

  • refuse returns that do not meet these conditions
  • issue partial refunds if returned items show reduced value

5) Photo Verification Required

Before shipping any return, customers must provide:

  • clear photos of the item
  • packaging photos
  • label photos

Returns shipped without prior photo approval may be rejected.

6) Return Shipping Costs

European Union (EU) & Denmark

Return shipping costs are paid by the customer, unless:

  • the item is faulty
  • the wrong item was delivered
  • required by law

United Kingdom (UK) & United States (USA)

Return shipping costs are paid by the customer.

Customers are responsible for:

  • return shipping costs
  • customs duties
  • import taxes
  • handling fees

If such fees are charged to us, they may be deducted from your refund.

7) Return Location (Important)

Approved returns must be shipped only to the return address provided after return approval.

Returns sent:

  • without approval
  • to an incorrect address
  • or to the original shipping address

may not be accepted or refunded.

Returns may need to be sent to an international return address outside the European Union (including China), depending on product origin.

Customers are responsible for return shipping costs unless otherwise required by law.

We strongly recommend using tracked shipping, as we are not responsible for lost return shipments.

8) Shipping Fees Are Non-Refundable

Shipping costs are non-refundable once an order has been shipped, except where required by law.

9) Bundles, Sets, and Promotions

If items were purchased as part of a bundle:

  • The full bundle must be returned for a full refund.

If a partial return is approved:

  • Remaining items will be recalculated at standard retail price.
  • Refunds will reflect adjusted pricing.

Discount eligibility may be recalculated after returns.

10) Refund Method and Timing

Approved refunds are issued to the original payment method.

Refunds will only be issued after:

  • returned items are physically received at the return address
  • returned items are inspected and approved

Providing tracking information alone does not qualify for a refund.

Refund processing typically takes 5–10 business days after inspection.

11) Exchanges

We do not offer direct exchanges.

To exchange an item:

  1. Return the original item
  2. Place a new order

12) Faulty, Damaged, or Incorrect Items

If you receive:

  • a faulty item
  • a damaged item
  • an incorrect item

Contact us within 48 hours of delivery.

Provide:

  • order number
  • photos or video of the issue
  • packaging photos
  • shipping label photos

We will provide:

  • replacement
  • refund
  • or another suitable solution

As required by law.

13) Refused or Unclaimed Returns

If returned items are:

  • refused
  • unclaimed
  • returned due to unpaid customs

We may deduct:

  • return shipping costs
  • customs fees
  • handling charges

From the refund amount.

14) Excessive or Fraudulent Returns

We reserve the right to:

  • refuse returns
  • limit refunds
  • restrict future purchases

If we suspect:

  • misuse of return policy
  • reseller activity
  • fraudulent behavior

15) Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Contact us if needed

Some payment providers require additional processing time.

16) Mandatory Consumer Rights

Nothing in this Return Policy limits your statutory consumer rights under applicable law, including:

  • European Union (EU) regulations
  • EEA consumer protections
  • United Kingdom consumer rights

17) Return Shipping Cost Awareness

Customers are responsible for return shipping costs and are encouraged to check local return shipping prices before initiating a return.

International return shipping costs may be higher than domestic shipping costs.

18) Right to Refuse Returns

We reserve the right to refuse any return that:

  • does not meet return conditions
  • is sent without approval
  • is returned to an incorrect address
  • violates hygiene restrictions

Where permitted by law.

REFUND POLICY

Anvigela 
Last updated: March 2026

1) Refund Eligibility

Refunds may be issued under the following circumstances:

  • Returned items are received and approved according to our Return Policy
  • The item is confirmed faulty, damaged, or incorrect
  • The order is cancelled within the allowed cancellation period
  • The parcel is confirmed lost by the shipping carrier
  • Required by applicable consumer law

Refunds are not issued automatically and are subject to inspection and approval.

2) Refund Processing Time

Once your return has been received and inspected:

  • Refunds are typically processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

Some payment providers may require additional time before funds appear in your account.

3) Partial Refunds

Partial refunds may be issued if:

  • Returned items show signs of use
  • Items are missing packaging or components
  • Items are not returned in original condition
  • The value of the item has been reduced due to handling beyond normal inspection

The refund amount will reflect the reduced resale value.

4) Non-Refundable Costs

The following costs are non-refundable, except where required by law:

  • Original shipping costs
  • Express shipping upgrades
  • Return shipping fees paid by the customer
  • Customs duties, VAT, or import fees
  • Carrier handling charges

If return-related charges are billed to us, they may be deducted from your refund.

5) Refunds for Faulty, Damaged, or Incorrect Items

If you receive:

  • A faulty item
  • A damaged item
  • The wrong item

You must contact us within 48 hours of delivery.

You must provide:

  • Order number
  • Clear photos or video of the issue
  • Photos of packaging
  • Photos of shipping label

Once verified, we may provide:

  • A replacement
  • A full refund
  • A partial refund

Depending on the situation and legal requirements.

6) Refunds Without Return (Low-Value Items)

In certain cases, we may issue a refund without requiring return.

This may apply when:

  • The product value is low
  • The return shipping cost exceeds the product value
  • The item is damaged or defective

Refund without return is granted at our discretion.

We reserve the right to request photographic evidence before issuing such refunds.

7) Lost Parcels

If your parcel is confirmed lost by the shipping carrier:

  • A replacement or refund may be issued
  • This may depend on the outcome of the courier investigation

If Shipping Protection was purchased:

Replacement or refund will be provided once loss is confirmed.

If Shipping Protection was declined:

Refund or replacement is not guaranteed, to the extent permitted by law.

8) Refunds for Cancelled Orders

Orders cancelled within the allowed cancellation period (within 12 hours) will receive a full refund.

Orders cancelled after processing or dispatch:

  • May not be eligible for cancellation
  • May require return before refund
  • May be subject to shipping deductions

9) Refused Shipments

If an order is refused or returned due to:

  • unpaid customs duties
  • incorrect address
  • failure to collect

We may deduct:

  • shipping costs
  • return shipping costs
  • customs charges
  • handling fees

From the refund amount.

10) Refunds for Multiple Item Orders

If part of an order is returned:

  • Refunds apply only to returned items
  • Discounts or promotions may be recalculated
  • Remaining items may be repriced at standard rates

Refunds will reflect the updated pricing.

11) Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated:

We reserve the right to:

  • Suspend refund processing
  • Provide supporting documentation to the payment provider
  • Recover losses where fraudulent activity is suspected

Customers are encouraged to contact us first to resolve issues before initiating disputes.

12) Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Contact us if the delay continues

Refund timing may vary depending on financial institutions.

13) Currency Differences

Refunds are issued in the original transaction currency.

Currency exchange differences or fees charged by payment providers are not refundable.

14) Mandatory Consumer Rights

Nothing in this Refund Policy limits your statutory consumer rights under applicable law, including:

  • European Union (EU) regulations
  • EEA consumer protections
  • United Kingdom consumer rights